Connect Wise RMM, a robust remote monitoring and management (RMM) solution, empowers managed service providers (MSPs) to efficiently manage their clients’ IT infrastructure. With its comprehensive suite of features, Connect Wise RMM streamlines operations, enhances security, and maximizes productivity for MSPs.
From patch management and antivirus protection to remote monitoring and mobile app accessibility, Connect Wise RMM provides a centralized platform for MSPs to proactively monitor, maintain, and secure their clients’ networks and devices.
ConnectWise RMM Overview
ConnectWise RMM is a cloud-based remote monitoring and management (RMM) solution designed for managed service providers (MSPs). It provides a comprehensive suite of tools for MSPs to monitor, manage, and secure their clients’ IT environments remotely.
Key features of ConnectWise RMM include:
- Remote monitoring and management of servers, workstations, and mobile devices
- Automated patch management and software updates
- Endpoint security and threat detection
- Remote control and support
- Asset management and inventory tracking
- Reporting and analytics
Benefits of using ConnectWise RMM for MSPs include:
- Increased efficiency and productivity
- Improved security and compliance
- Reduced costs
- Enhanced customer satisfaction
Remote Monitoring and Management
ConnectWise RMM provides MSPs with the ability to remotely monitor and manage their clients’ IT environments. This includes monitoring server performance, workstation health, and mobile device status. MSPs can also remotely manage software updates, patch installations, and security settings.
Automated Patch Management and Software Updates
ConnectWise RMM automates the process of patch management and software updates. This helps MSPs keep their clients’ systems up to date with the latest security patches and software updates, reducing the risk of security breaches and system failures.
Endpoint Security and Threat Detection
ConnectWise RMM provides endpoint security and threat detection capabilities. This includes antivirus and anti-malware protection, intrusion detection, and firewall management. MSPs can use ConnectWise RMM to protect their clients’ systems from a wide range of threats.
Remote Control and Support
ConnectWise RMM allows MSPs to remotely control and support their clients’ systems. This enables MSPs to troubleshoot problems, resolve issues, and perform maintenance tasks without having to visit the client site.
ConnectWise RMM Pricing and Licensing
ConnectWise RMM offers a flexible pricing structure with multiple tiers and licensing options to accommodate the varying needs and budgets of businesses. The pricing is primarily determined by the number of endpoints managed and the level of support required.
The entry-level tier, Essentials, is designed for small businesses and includes basic monitoring, patching, and remote control capabilities. The mid-tier, Professional, offers more advanced features, such as scripting, custom reporting, and mobile device management. The top-tier, Ultimate, provides the most comprehensive set of features, including endpoint detection and response (EDR), patch management, and cloud monitoring.
Licensing Options
ConnectWise RMM offers two main licensing options: per-endpoint and per-technician. Per-endpoint licensing is charged based on the number of endpoints managed, while per-technician licensing is charged based on the number of technicians using the software. Businesses can choose the licensing option that best fits their specific needs and budget.
ConnectWise RMM vs. Competitors
ConnectWise RMM stands out among its competitors in the RMM market due to its comprehensive feature set, robust reporting capabilities, and extensive integrations. However, other solutions offer unique strengths and weaknesses, making it crucial to compare them based on specific needs.
NinjaOne
NinjaOne excels in user-friendliness and ease of use, making it suitable for MSPs with limited technical expertise. It provides a simple and intuitive interface, allowing users to navigate and manage tasks efficiently. However, NinjaOne may lack the depth and customization options of more advanced RMM solutions.
N-able
N-able offers a comprehensive suite of RMM, PSA, and documentation tools, making it an ideal choice for MSPs seeking an all-in-one solution. Its remote control capabilities are particularly robust, providing technicians with advanced troubleshooting options. However, N-able’s pricing can be higher than some competitors, and its interface may be more complex for users with limited experience.
Datto
Datto is renowned for its reliable backup and disaster recovery services, making it a suitable choice for MSPs prioritizing data protection. Its RMM solution seamlessly integrates with Datto’s backup offerings, providing a comprehensive data management solution. However, Datto’s pricing can be higher than some competitors, and its reporting capabilities may be less robust than other solutions.
ConnectWise RMM Integrations
ConnectWise RMM seamlessly integrates with a wide range of business management tools, including professional services automation (PSA), customer relationship management (CRM), and other essential applications. These integrations streamline workflows, enhance data visibility, and improve overall efficiency for managed service providers (MSPs).
By leveraging ConnectWise RMM integrations, MSPs can:
- Automate ticket creation and assignment based on alerts and events.
- Access customer information and service history from within the RMM console.
- Synchronize device inventory and asset data across multiple systems.
- Enhance reporting and analytics capabilities with integrated data.
- Improve collaboration and communication among teams.
PSA Integrations
ConnectWise RMM integrates with leading PSA tools such as ConnectWise Manage and Autotask. These integrations enable MSPs to:
- Create tickets automatically when alerts are triggered.
- Assign tickets to the appropriate technicians based on skillset.
- Track time spent on tasks and generate invoices.
- Access customer information and service history from within the PSA.
CRM Integrations
ConnectWise RMM also integrates with popular CRM systems such as Salesforce and HubSpot. These integrations allow MSPs to:
- Create new contacts and companies based on device information.
- Log customer interactions and track sales opportunities.
- Generate marketing campaigns and automate follow-ups.
- Access customer data from within the RMM console.
Other Business Management Tool Integrations
In addition to PSA and CRM integrations, ConnectWise RMM offers integrations with a variety of other business management tools, including:
- Accounting software (e.g., QuickBooks, Xero)
- Network monitoring tools (e.g., SolarWinds Network Performance Monitor, PRTG Network Monitor)
- Security information and event management (SIEM) tools (e.g., Splunk, LogRhythm)
- Help desk software (e.g., Zendesk, Freshdesk)
These integrations further enhance the functionality of ConnectWise RMM and allow MSPs to tailor their IT management platform to meet their specific business needs.
ConnectWise RMM Reporting and Analytics
ConnectWise RMM offers robust reporting and analytics capabilities that empower MSPs to gain valuable insights into their managed environments. These features enable MSPs to track key performance indicators (KPIs), identify areas for improvement, and demonstrate the value of their services to clients.
Customizable Dashboards
ConnectWise RMM provides customizable dashboards that allow MSPs to tailor their reporting experience to their specific needs. These dashboards can be configured to display real-time data, historical trends, and performance metrics for various aspects of their managed environments, such as device health, patch compliance, and security incidents.
Extensive Reporting Library
ConnectWise RMM includes an extensive library of pre-built reports that cover a wide range of topics, including device inventory, software usage, security alerts, and service tickets. These reports can be easily customized to meet specific requirements and exported in various formats, such as PDF, CSV, and Excel.
Automated Reporting
ConnectWise RMM supports automated reporting, enabling MSPs to schedule reports to be generated and delivered on a regular basis. This feature saves time and ensures that MSPs always have access to up-to-date information about their managed environments.
Integration with Business Intelligence Tools
ConnectWise RMM can be integrated with popular business intelligence (BI) tools, such as Power BI and Tableau. This integration allows MSPs to leverage advanced data analysis and visualization capabilities to gain deeper insights into their data and make informed decisions.
ConnectWise RMM Security Features
ConnectWise RMM offers a comprehensive suite of security features to help MSPs protect their clients’ networks and data. These features include patch management, antivirus protection, remote monitoring, and more.
Patch management is an important part of any security strategy. By keeping software up to date, MSPs can help to prevent vulnerabilities from being exploited by attackers. ConnectWise RMM’s patch management feature makes it easy to automate the patching process, ensuring that all software is up to date and secure.
Antivirus protection is another essential security feature. ConnectWise RMM’s antivirus protection feature scans files for malware and other threats. If a threat is detected, ConnectWise RMM will quarantine the file and alert the MSP.
Remote monitoring is a valuable tool for MSPs. By remotely monitoring their clients’ networks, MSPs can quickly identify and respond to security threats. ConnectWise RMM’s remote monitoring feature provides MSPs with real-time visibility into their clients’ networks, so they can quickly identify and respond to any security threats.
Additional Security Features
- Network intrusion detection
- Firewall management
- Vulnerability scanning
- Two-factor authentication
These additional security features give MSPs the tools they need to protect their clients’ networks and data from a wide range of threats.
ConnectWise RMM Mobile App
ConnectWise RMM offers a comprehensive mobile app that empowers managed service providers (MSPs) to manage their clients’ networks and devices remotely. The app provides a user-friendly interface and a wide range of features that allow MSPs to:
Remote Monitoring and Management
The ConnectWise RMM mobile app allows MSPs to monitor and manage their clients’ networks and devices from anywhere, anytime. They can view real-time data on device performance, network traffic, and security alerts. MSPs can also remotely access devices to troubleshoot issues, install software, and perform other maintenance tasks.
Automated Alerts and Notifications
The ConnectWise RMM mobile app provides automated alerts and notifications that keep MSPs informed about potential issues or security threats. They can customize the alerts to receive notifications based on specific criteria, such as device downtime, performance thresholds, or security events.
This allows MSPs to respond to issues quickly and prevent them from escalating.
Asset Management
The ConnectWise RMM mobile app includes asset management capabilities that allow MSPs to track and manage their clients’ hardware and software assets. They can view detailed information about each asset, including its make, model, serial number, and warranty status. This information helps MSPs to optimize asset utilization, plan for upgrades, and ensure compliance with software licensing agreements.
Reporting and Analytics, Connect wise rmm
The ConnectWise RMM mobile app provides reporting and analytics capabilities that allow MSPs to track their performance and identify areas for improvement. They can generate reports on device uptime, performance, security events, and other metrics. This information helps MSPs to demonstrate the value of their services to their clients and to identify opportunities to enhance their offerings.
Security Features
The ConnectWise RMM mobile app includes a range of security features that protect MSPs and their clients from unauthorized access and data breaches. The app uses multi-factor authentication, encryption, and other security measures to ensure that data is kept confidential and secure.
ConnectWise RMM Customer Support: Connect Wise Rmm
ConnectWise RMM offers a comprehensive range of customer support options to ensure that MSPs can resolve issues quickly and efficiently. These options include:
24/7 Phone and Email Support
MSPs can contact the ConnectWise RMM support team 24 hours a day, 7 days a week, via phone or email. The support team is highly trained and experienced in resolving a wide range of issues.
Online Knowledge Base
The ConnectWise RMM online knowledge base contains a wealth of resources, including documentation, tutorials, and FAQs. MSPs can use the knowledge base to find answers to common questions and troubleshoot issues on their own.
Community Forum
The ConnectWise RMM community forum is a place where MSPs can connect with each other and share knowledge and best practices. The forum is moderated by ConnectWise RMM experts who can provide additional support.
Webinars and Training
ConnectWise RMM offers a variety of webinars and training courses to help MSPs get the most out of the software. These webinars and training courses are led by ConnectWise RMM experts and cover a wide range of topics.
ConnectWise RMM Case Studies
ConnectWise RMM has been adopted by numerous Managed Service Providers (MSPs), who have experienced significant benefits from its implementation. Here are a few case studies that highlight the success stories of MSPs using ConnectWise RMM:
These case studies demonstrate the effectiveness of ConnectWise RMM in streamlining IT operations, enhancing security, and improving customer satisfaction for MSPs.
Case Study: MSP A
- MSP A implemented ConnectWise RMM to improve their remote monitoring and management capabilities.
- With ConnectWise RMM, MSP A reduced their response time to customer issues by 30% and increased their overall efficiency by 20%.
- The solution’s automated patching and software updates helped MSP A ensure their customers’ systems were always up-to-date and secure.
Case Study: MSP B
- MSP B chose ConnectWise RMM to enhance their security posture and protect their customers from cyber threats.
- ConnectWise RMM’s built-in antivirus and anti-malware protection, combined with its intrusion detection system, helped MSP B block over 90% of cyberattacks.
- The solution’s centralized dashboard provided MSP B with real-time visibility into their customers’ networks, enabling them to identify and respond to security incidents quickly.
Case Study: MSP C
- MSP C implemented ConnectWise RMM to improve their customer satisfaction and increase their recurring revenue.
- ConnectWise RMM’s remote support capabilities allowed MSP C to provide proactive support to their customers, reducing downtime and improving customer satisfaction.
- The solution’s automated billing and reporting features helped MSP C streamline their billing process and increase their recurring revenue by 15%.
Ultimate Conclusion
Connect Wise RMM stands out as a powerful and versatile RMM solution, offering a comprehensive range of features and capabilities tailored to the evolving needs of MSPs. Its intuitive interface, robust integrations, and exceptional customer support make it an ideal choice for MSPs seeking to optimize their operations and deliver exceptional service to their clients.
FAQs
What are the key benefits of using Connect Wise RMM?
Connect Wise RMM offers numerous benefits for MSPs, including centralized device management, automated patch management, enhanced security features, remote monitoring capabilities, and improved efficiency through integrations.
How does Connect Wise RMM compare to other RMM solutions?
Connect Wise RMM stands out with its comprehensive feature set, user-friendly interface, robust integrations, and exceptional customer support. It offers a compelling value proposition compared to other RMM solutions in the market.
What is the pricing model for Connect Wise RMM?
Connect Wise RMM offers flexible pricing tiers based on the number of endpoints managed and the level of support required. MSPs can choose the plan that best aligns with their business needs and budget.
